Big Lots Reviews

Big Lots has an overall rating of 4.8 based on 13 reviews. Customer feedback on Big Lots is mixed: Big Lots reviewers highlight positive aspects like affordable prices, wide product selection, friendly staff, which strongly appeal to budget-conscious shoppers and families. However, Big Lots is often criticized for its inconsistent product quality, limited online inventory, slow shipping times.

4.8/5.0

13 reviews

5 Stars

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All Big Lots Reviews (13)
JOHNSON
March 21, 2026
"Nicer than I thought it’d be"
I ordered a small storage bench and a few kitchen things from Big Lots, i was surprised. The bench feels solid, not shaky or cheap, and the fabric actually looks really nice in person.
One of the bowls had a tiny scuff on it, but it wasn’t a big deal. For the price, everything felt better than I expected, and yeah, I’d definitely buy from them again.
tammy_Lucht92
March 13, 2026
"I ordered a few things for the..."
I ordered a few things for the house and everything came exactly how I picked it online. The colors, sizes, and quantities were all right, which I definitely appreciated.
The only reason I’m giving 4 stars is because the box showed up a little beat up. Nothing was missing or damaged, but it felt like a preventable issue
aliceolivo7492
March 13, 2026
"Overall, I’m happy with it. The chair is..."
Overall, I’m happy with it. The chair is nice and feels like a good deal for the price, at least I think so. Pickup did take longer than I expected, but maybe I just caught them at a busy time. Still, no major complaints
JeanPorter
February 19, 2026
"Refund came through quickly"
The return process was really easy, and my refund came back faster than I expected. I do wish there had been a little more update along the way, but overall it was a smooth experience
shaunwendt4739
January 31, 2026
"I had an issue and reached out to..."
I had an issue and reached out to customer service, it was way easier than I expected. They got it sorted out quickly without making me jump through hoops. Really appreciated how hassle-free the whole experience was
hello_richard108
January 12, 2026
"Delivery showed up sooner than I thought"
I ordered a few home things from Big Lots, and the whole shipping process was smoother than I expected. I remember checking the order page maybe twice because I was sure there’d be some little delay, but everything updated quickly.

The tracking came through fast, and the package actually showed up 2 days earlier than the original estimate. The boxes were in good shape too, which I always notice right away, corners weren’t crushed, tape was still flat, and nothing inside was rattling around loose or missing.

Nothing dramatic to report, which is kind of the point. It was easy, it arrived early, and I didn’t have to chase anything down. I’d order from them again if I needed something shipped.
Robert.may
January 05, 2026
"Found what I needed easily"
I found what I needed in the store without any trouble. The cashier was really nice, and the store was easy to shop around in.
Sidney_moore97
January 05, 2026
"Always seem to find what I need here"
I ended up finding everything I was looking for at Big Lots, including a few things that somehow my local stores were all out of. Not sure why those places can’t keep basics in stock, but Big Lots had them, so I was happy with the trip.
MichaelLatus
December 17, 2025
"Good prices and coupons that are actually useful"
I’ve ordered from biglots.com a few times now, the prices are usually better than what I see at other stores.
The coupons are what keep me checking back. I found a small table and a few home items on sale, then used a coupon on top of it, so it actually felt like I was saving money instead of just getting some fake discount.

Shipping was fine too. Nothing fancy, but everything showed up like it should, and I was just glad I didn’t have to pay full price for stuff I actually needed.
dawn-Morgan
December 14, 2025
"Super easy to shop on"
Shopping on Big Lots was smooth. I found what I needed in no time, and the pages loaded fast enough that I barely had time to blink. Checkout was simple too, which is always a win. I also really liked that the sale prices and pickup options were right there and easy to spot.
Big Lots Q&A

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How easy is it to get a hold of customer service at biglots.com?

DanielKuhn
February 25, 2020

“You can contact them 7 days a week. I just called them on Sunday afternoon. 1 866 244 5687.”

What made you choose biglots.com over similar businesses?

Michael.Gordon
February 25, 2020

“I have shopped at Big Lots for many years In the past, they had the best prices for many items. Now, they have high prices for merchandise that is not even high quality and they don't stock anything that they don't buy as closeout lots.”

Is biglots.com a scam or a legit company?

LeslieFernandez
February 25, 2020

“It is semi-legit. I have shopped there many years. Lately, however, their prices have gone up but not their quality. They buy closeout lots of merchandise then resell them to consumers. Their prices should be lower. I won't shop there anymore.”

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